Service Delivery Coordinator - Remote

Remote
Full Time
Entry Level
Position Description

The Service Delivery Coordinator will perform the day-to-day functions associated with order implementation. Responsible for the administration and coordination of customer orders from order onboarding through installation with frequent customer interaction. Is accountable for individual results and impact on team.

Responsibilities:
  • Responsible for onboarding customer orders through scheduling, installation, and completion.
  • Responsible for both inbound and outbound consistent customer interactions using phone, SMS, and email related to scheduling installs.
  • Coordinates the creation of work schedules and maintains active work planning through use of company systems and related work tracking methods.
  • Navigate through multiple systems to track and monitor orders.
  • Interface with various levels of internal departments, external 3rd party companies and other functional groups to ensure orders flow appropriately.
  • Project coordination with different levels of management.
  • Proactively identify opportunities for process/procedure improvement and recommend solutions.
  • Act as SME for peers as it relates to job and assist in training new employees.
  • Regular, consistent, and punctual attendance. Must be able to work variable schedule(s) and overtime as necessary.
  • Other duties and responsibilities as assigned by Management.
What we offer:
  • Paid Life Insurance
  • Paid Time Off
  • Paid Holidays
  • 401k with Match
  • 3 medical plans to choose from
  • Dental and Vision Coverage offered
  • Pay DOE: $21 - $26/hr
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