Customer Concierge - Denver Metro Area

POSITION SUMMARY
The Customer Concierge serves as the trusted local representative for Vero Fiber within a 55+ residential community. This role combines sales, service, and hands-on support, helping residents stay connected through reliable fiber internet and guiding them as they transition from traditional cable or satellite TV to streaming platforms. 

The ideal candidate is personable, tech-comfortable, and genuinely enjoys helping people understand and get the most out of modern internet and entertainment technology. This is a part-time role.

RESPONSIBILITIES 

• Serve as the primary representative for Vero Fiber in a designated community. 
• Actively engage residents through door-to-door conversations, community events, and scheduled demonstrations. 
• Understand residents’ needs and recommend the best internet plan or streaming setup to match their lifestyle. 
• Build lasting relationships with residents and community staff to strengthen Vero Fiber’s reputation for friendly, trustworthy service. 
• Visit new customers in their homes to assist with the set up streaming devices, smart TVs, or apps (e.g., Netflix, YouTube TV, Amazon Prime). 
• Provide basic training on how to navigate streaming platforms and use Vero Fiber internet effectively. 
• Host small group “Streaming 101” or “Cut the Cord” workshops in community spaces. 
• Follow up with residents after installation to ensure they are comfortable using their new services. 
• Track sales activity, leads, and follow-ups in CRM software. 
• Participate in sales campaigns and community marketing initiatives. 
• Achieve monthly sales goals while maintaining high customer satisfaction. 
• Complete administrative tasks, order forms, and service requests in accordance with company standards. 

• Must have strong interpersonal and communication skills and be approachable, patient, and empathetic. 
• Comfortable explaining technology in simple, easy-to-understand terms. 
• Excellent communication skills.
• Proven ability to work independently and manage time effectively. 
• Prior sales or customer service experience (telecom, senior services, or technology support preferred). 
• Ability to read, write, speak, and understand English; Spanish proficiency is a plus. 
• Must have reliable transportation, the ability to travel to assigned customer areas, and a valid driver’s license with current auto insurance.
• Must be comfortable working part‑time hours with a flexible schedule, including weeknights and weekends, as needed to support the core responsibilities of the role.

• Prior customer success, or high-touch support experience.
• Experience in telecom, utilities, or subscription-based services.

• This position may require working or walking outdoors in a variety of weather conditions, such as extreme heat or cold, rain or snow.
• Ability to occasionally lift or carry small electronic equipment (routers, streaming devices, etc.) during demos, up to 25 lbs.
• This position requires the ability to stand and walk for extended periods of time.
• This position is based in the Denver Metro area market.
• This is a non-exempt (hourly) position.
• This is a part-time position, anticipated hours below 30 hours per week.
• This is a staff non-management position.
• Ability to pass a background check is required.

• Base pay is paid at an hourly rate. The hourly range for this position is $20.00 to $22.00 depending on experience.

• Accept a Conditional Offer of Employment.
• Successfully Pass a Post-Offer, Pre-Employment Drug Test before your official start date.
• This requirement is strictly administered under the guidelines of the Vero Drug & Alcohol Testing Policy and Procedure to ensure a safe workplace, free from the effects of substance abuse, as outlined in our commitment to safety.

• Substances Tested: The screening will test for a range of substances and their metabolites, including (but not limited to) Amphetamines, Cocaine, Opiates, and PCP. Marijuana (THC) is not tested in pre-employment screens.
• Failure to pass the required drug screen or refusal to comply with testing procedures will result in the offer of employment being rescinded. We encourage all applicants to review the full policy upon request for a complete understanding of our standards.
• Safety-Sensitive Roles: This requirement applies to all applicants seeking employment. If this role is defined as Safety-Sensitive (involving risk of injury or harm to the general public), be aware that subsequent Random Testing and Post-Accident Testing will be conditions of continued employment. Marijuana (THC) is tested in Post-Accident and Random Testing.
   

CORE COMPETENCY DEFINITIONS
Safety and Security: Employees with a competency of safety and security are able to observe safety and security procedures, report potentially unsafe conditions and use equipment and materials properly. At intermediate levels that can determine appropriate action beyond guidelines. At higher levels of competency, employees make proactive suggestions to improve safety and security within their department or across the organization.

Quality of work: Employees with high quality of work demonstrate accuracy and thoroughness in their work product. They look for ways to improve and promote quality and can apply feedback to improve performance. A stronger employee will monitor their own work to ensure quality. 

Results-oriented: Employees who are results-oriented focus on achieving results for the organization or team. Most employees routinely achieve their goals and gradually move on to more challenging tasks. More results-oriented employees go beyond that baseline to deliver exceptional value in their daily work.