Program Manager - Market Builds

Remote
Full Time
Mid Level
Locations: Colorado, Northern and Southern California
Employment Type: Full‑Time, Exempt
Work Arrangement: Remote - must reside within a reasonable driving distance of company markets to support in‑person business needs.

POSITION SUMMARY
The Program Manager - Market Builds, is responsible for owning the success of assigned FTTH market deployments from approval through construction and into operational readiness. This role serves as the single point of accountability for market execution, ensuring alignment across internal departments and external stakeholders to deliver projects on time, on budget, and with high quality.

This individual operates at the center of each market, coordinating across engineering, construction, operations, finance, and go-to-market teams, while also managing relationships with municipalities, developers, and key partners. The Program Manager ensures that each market progresses efficiently through the full lifecycle - from initial approval and planning through build execution and successful launch.

RESPONSIBILITIES
Market Ownership & Lifecycle Management
  • Own end-to-end delivery of assigned markets, from approval and planning through construction and operational launch
  • Act as the single point of accountability for market success, ensuring readiness across all phases of the lifecycle
  • Develop and manage integrated market plans, including timelines, dependencies, risks, and milestones
  • Ensure smooth transition from concept → design → permitting → construction → operations
Cross-Functional Coordination
  • Lead coordination across engineering, OSP construction, operations, finance, sales, and customer experience teams
  • Partner closely with OSP PMs and Construction Managers to ensure execution aligns with overall market strategy and timelines
  • Facilitate alignment between corporate/shared services and in-market execution teams
  • Drive clarity around roles, responsibilities, and deliverables across all stakeholders
External Stakeholder Management
  • Serve as a key point of contact for municipalities, developers, utilities, and community stakeholders
  • Support management of permitting processes, ROW coordination, and local approvals
  • Ensure consistent, proactive communication with external partners to mitigate risks and remove blockers
Execution Oversight & Risk Management
  • Monitor market performance against schedule, budget, and key milestones
  • Identify risks early and lead mitigation strategies across teams
  • Escalate issues appropriately and drive resolution with urgency and accountability
  • Ensure construction and deployment activities are aligned with defined standards and expectations
Market Readiness & Launch
  • Coordinate cross-functional efforts to ensure operational readiness for market launch, including:
    • Network readiness
    • Installation and service processes
    • Customer support alignment
    • Go-to-market execution
  • Partner with sales and marketing to ensure successful market activation and ramp-up
Reporting, Communication & Continuous Improvement
  • Provide clear, concise updates on market status, risks, and performance to leadership
  • Establish consistent communication cadence across stakeholders
  • Identify opportunities to improve processes, tools, and coordination models across markets
  • Contribute to the development of scalable playbooks and best practices for future builds
REQUIRED QUALIFICATIONS
  • 5+ years of experience in program management, project management, or market deployment roles
  • Experience managing complex, cross-functional infrastructure or network deployment projects (telecom, FTTH, utilities, or similar preferred)
  • Proven ability to own outcomes and drive execution across multiple stakeholders
  • Strong understanding of project lifecycle management, including planning, execution, and delivery
  • Experience coordinating with external stakeholders such as municipalities, developers, or regulatory bodies is preferred
  • Excellent communication, organization, and problem-solving skills
KEY TRAITS FOR SUCCESS
  • Ownership mindset: takes full accountability for market outcomes
  • Connector: brings together diverse teams to operate as one cohesive unit
  • Structured executor: balances big-picture thinking with attention to detail
  • Proactive problem solver: anticipates issues and drives resolution early
  • Adaptable leader: thrives in dynamic, fast-scaling environments
COMPENSATION AND BENEFITS
Compensation
In accordance with Colorado’s Equal Pay for Equal Work Act, the compensation range for this position is $95,000 - $125,000 annually. Final compensation will be determined based on factors such as the candidate's experience, skills, and internal equity.

Benefits
  • 3 Medical plans, dental, and vision insurance
  • Life Insurance and AD&D
  • Voluntary Life Insurance
  • Disability Insurance
  • 401(k) retirement plan
  • 15 PTO days, 9 paid holidays + 2 floating holidays
  • Opportunities for advancement as the company continues to grow
  • A supportive, team-oriented culture where your contributions matter
JOB DETAILS AND PHYSICAL REQUIREMENTS
  • Moderate Travel – 25%. Moderate Travel Required: Ability to travel regularly for activities such as out-of-town meetings, trainings, projects, client meetings, or outreach activities up to 25% of the time.
    • Employees in this category travel regularly, but not extensively. They may visit clients, projects sites or attend meetings in different locations on a regular basis but typically do not need to be away from home for extended periods of time. For example, a business trip may visit clients in different cities or states several times a month. Some travel may require the employee to work weekends or holidays.
  • This position requires the ability to sit and work at a desk for extended periods of time, using a computer and other office equipment.
  • This position requires the ability to perform fine motor tasks, such as typing or using a mouse, for extended period of time.
  • The schedule for this position is Monday through Friday during normal business hours, with weeknight and weekend availability as needed to fulfill the core duties of the role.
  • This position is Remote.
  • This is an Exempt position.
  • This is a staff position.
  • This position requires the ability to pass a standard background check upon offer of position.
ABOUT VERO
Vero Fiber was formed to fill a need in unserviceable and underserved communities where access to affordable, reliable broadband simply does not exist. Our goal is to bring the highest quality fiber optic-based broadband services to these communities. In addition, Vero strives to enhance communities by becoming an active partner in these communities by adding jobs, supporting local causes, and helping improve the connectivity of schools and rural healthcare as well. 

NOTICES
Vero participates in E-Verify. Vero will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee’s Form I-9 to confirm work authorization. For more information about E-Verify, please visit: www.e-verify.gov

At least 2 professional references are required.

PRE-EMPLOYMENT SCREENING REQUIREMENT FOR SAFETY SENSITIVE ROLES
At Vero Broadband, our commitment to a safe, healthy, and productive work environment is paramount. All offers of employment for safety sensitive roles are contingent upon candidates successfully completing a pre-employment drug screen in compliance with our company policy.

Drug Screen Requirement Details:
As a part of the hiring process for this position, you will be required to:
  1. Accept a Conditional Offer of Employment.
  2. Successfully Pass a Post-Offer, Pre-Employment Drug Test before your official start date.
This requirement is strictly administered under the guidelines of the Vero Drug & Alcohol Testing Policy and Procedure to ensure a safe workplace, free from the effects of substance abuse, as outlined in our commitment to safety.

Important Policy Notes:
  • Substances Tested: The screening will test for a range of substances and their metabolites, including (but not limited to) Amphetamines, Cocaine, Opiates, and PCP. Marijuana (THC) is not tested in pre-employment screens.
  • Safety-Sensitive Roles: This requirement applies to all applicants seeking employment. If this role is defined as Safety-Sensitive (involving risk of injury or harm to the general public), be aware that subsequent Random Testing and Post-Accident Testing will be conditions of continued employment. Marijuana (THC) is tested in Post-Accident and Random Testing.
Failure to pass the required drug screen or refusal to comply with testing procedures will result in the offer of employment being rescinded. We encourage all applicants to review the full policy upon request for a complete understanding of our standards.
 
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