Community Relations Specialist

El Centro, CA
Full Time
Fiber-To-The-Home - Sales & Marketing
Mid Level
Community Relations Specialist
Department: Sales & Marketing
Reports To: Sr. Director, Marketing
Location: El Centro, CA

POSITION SUMMARY
The Community Relations Specialist will drive community engagement strategies across active, new, and proposed fiber markets in California. This is a key role for developing Vero’s Fiber-To-The-Home (FTTH) business and the successful candidate will act as a trusted liaison between Vero Fiber and the communities we serve, lead engagement initiatives, and help build a scalable, best-in-class community relations function. This is a high-impact role offering significant growth potential as Vero Fiber continues to expand across multiple regions.

RESPONSIBILITIES
  • Serve as the lead community liaison, managing communications and relationship strategies for active deployment markets as well as new and prospective market entries.
  • Lead the planning and execution of community engagement initiatives within local markets, including town halls, Chamber of Commerce meetings, civic group presentations, open houses, and community events.
  • Collaborate closely with cross-functional teams including construction, engineering, and operations to stay ahead of build activities and proactively inform communities.
  • Develop and help manage multi-channel communication strategies (in-person, digital, social media) to maintain transparency and strengthen Vero’s local presence.
  • Monitor community sentiment, track recurring issues, and escalate key concerns to leadership, providing strategic recommendations for maintaining public trust and brand integrity.
  • Own the management of a centralized hotline and community support inbox, ensuring all resident/community inquiries and concerns are addressed or escalated within established SLAs (generally 72 hours).
  • Coordinate the resolution of construction-related community concerns (e.g., property damage, traffic access issues) by working across internal departments and ensuring satisfactory outcomes.
  • Maintain and grow an active online community presence, regularly posting updates, responding to concerns, and advertising community engagement opportunities.
  • Support strategic new market entry by identifying and building relationships with community leaders, civic groups, and local influencers ahead of deployment.
  • Assist in standardizing templates, playbooks, and communications tools to enhance the consistency and quality of community engagement across all markets.
  • Provide regular executive reporting on community outreach activities, public sentiment, issue resolution metrics, and strategic recommendations.
  • Travel regularly within assigned markets to attend meetings, engage with communities, and manage events; occasional travel to other Vero regions is expected (travel will vary depending market expansions/launches and seasonality).
REQUIRED QUALIFICATIONS
  • 2-5 + years of experience in community relations, public affairs, customer engagement, or related fields, preferably supporting infrastructure or telecommunications projects
  • Exceptional verbal and written communication skills, with the ability to adapt messaging for diverse audiences and community groups
  • Ability to independently prioritize, manage multiple active markets, and operate effectively in a fast-paced, high-growth environment
  • Strong customer service orientation with demonstrated conflict resolution skills
  • Proficiency in Microsoft Office Suite (Outlook, SharePoint, Excel) and social media community engagement tool
  • Must be fluent in English and Spanish, both written and verbal.
PREFERRED QUALIFICATIONS                                 
  • Experience in broadband, telecommunications, or utilities industries
  • Prior experience launching and scaling community relations initiatives across multiple regions
  • Familiarity with local government, HOA structures, and civic engagement practices
  • Experience with CRM & Marketing Automation tools (Hubspot, Salesforce, Mailchimp, Constant Contact, etc.)
JOB DETAILS AND PHYSICAL REQUIREMENTS
  • This role requires moderate to extensive travel depending on market expansions/launches and seasonality.
    • Moderate travel up to 25% of the time requires the ability to travel regularly for activities such as out-of-town meetings, trainings, projects, and outreach activities.
    • Extensive travel up to 50%, may be required: Able to travel to various locations to perform job duties and meet with clients, partners, and other stakeholders. Travel schedules may be predictable or variable depending on the project. This position may require you to take short trips, longer trips, or extended stays, depending on the needs of the project.
  • This position is located in Southern CA, and you must live within 30 miles of El Centro, CA.
  • This is an exempt position.
  • This is a full-time position.
  • This is a staff position.
  • The schedule for this position is variable and may require night or weekend availability as needed to fulfill the core duties of the role.
  • This position requires the ability to lift and carry heavy equipment or materials, up to 50 lbs.
  • This position requires the ability to sit and work at a desk for extended periods of time, using a computer and other office equipment.
  • This position requires the ability to perform fine motor tasks, such as typing or using a mouse, for extended periods of time
COMPENSATION, BENEFITS AND ADDITIONAL INFORMATION
  • The anticipated annual salary range for this position is $70,000 – $80,000 annually. Final compensation will be determined based on factors such as the candidate's experience, skills, and internal equity. 
  • 4 Medical plans with employer contributions for employees and dependents
  • Dental and Vision insurance
  • Life Insurance and AD&D
  • Voluntary Life Insurance
  • Disability Insurance
  • 401(k) retirement plan + employer match
  • 15 PTO days, 9 paid holidays + 2 floating holidays
ABOUT VERO
Vero Fiber was formed to fill a need in unserviceable and underserved communities where access to affordable, reliable broadband simply does not exist. Our goal is to bring the highest quality fiber optic-based broadband services to these communities. In addition, Vero strives to enhance communities by becoming an active partner in these communities by adding jobs, supporting local causes, and helping improve the connectivity of schools and rural healthcare as well.

NOTICES
Vero participates in E-Verify. Vero will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee’s Form I-9 to confirm work authorization. For more information about E-Verify, please visit: www.e-verify.gov
  • This position requires the ability to pass a standard background check upon offer of position.
  • At least 2 professional references are required.
Pre-Employment Screening Requirement for this Safety Sensitive Role
At Vero Fiber, our commitment to a safe, healthy, and productive work environment is paramount. All offers of employment are contingent upon candidates successfully completing a pre-employment drug screen in compliance with our company policy.

Drug Screen Requirement Details:
As a part of the hiring process for this position, you will be required to:
  • Accept a Conditional Offer of Employment.
  • Successfully Pass a Post-Offer, Pre-Employment Drug Test before your official start date.
  • This requirement is strictly administered under the guidelines of the Vero Drug & Alcohol Testing Policy and Procedure to ensure a safe workplace, free from the effects of substance abuse, as outlined in our commitment to safety.
Important Policy Notes:
  • Substances Tested: The screening will test for a range of substances and their metabolites, including (but not limited to) Amphetamines, Cocaine, Opiates, and PCP. Marijuana (THC) is not tested in pre-employment screens.
  • Failure to pass the required drug screen or refusal to comply with testing procedures will result in the offer of employment being rescinded. We encourage all applicants to review the full policy upon request for a complete understanding of our standards.
  • Safety-Sensitive Roles: This requirement applies to all applicants seeking employment. If this role is defined as Safety-Sensitive (involving risk of injury or harm to the general public), be aware that subsequent Random Testing and Post-Accident Testing will be conditions of continued employment. Marijuana (THC) is tested in Post-Accident and Random Testing.
EQUAL OPPORTUNITY EMPLOYER
Vero Fiber is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law. If you need a reasonable accommodation to participate in the application or interview process, please contact [email protected] to request one.

Vero Fiber

Share

Apply for this position

Required*
We've received your resume. Click here to update it.
Attach resume or Paste resume
Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.
Invitation for Job Applicants to Self-Identify as a U.S. Veteran
  • A “disabled veteran” is one of the following:
    • a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
    • a person who was discharged or released from active duty because of a service-connected disability.
  • A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
  • An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
  • An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran status


Voluntary Self-Identification of Disability
Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 07/31/2029
Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Please check one of the boxes below:

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

You must enter your name and date
Human Check*