• Review signed business orders, MDU agreements, and approved handoffs to confirm scope, contacts, site, billing information, target dates, and approvals are complete; work with Sales and stakeholders to resolve gaps before the project proceeds.
• Scale coordination to project complexity — moving straightforward business installs efficiently while building full project plans, milestones, and dependency tracking for complex business, enterprise, ICB, and MDU projects.
• Confirm technical requirements, serviceability, and site/property readiness, including access, equipment needs, and, for MDU properties, building/phase scope and unit vs. common-area work.
• Coordinate the work of Sales, Field Services, Customer Support, Technical Support, OSP, Construction, Billing, Engineering, Dispatch and Scheduling, Network Operations, vendors, customers, and property owners or managers as required.
• Track site surveys, design/engineering needs, construction and OSP dependencies, scheduling, installation, testing, activation, and closeout through completion — by property, building, and unit for MDU projects.
• Identify incomplete information, aging tasks, unclear ownership, and delay risk; follow up or escalate when commitments are at risk.
• Confirm completed work is tested, documented, accurately reflected in company systems, and ready for correct billing.

• Serve as the proactive, primary point of contact, setting clear expectations on timing, responsibilities, risks, and next steps.
• Document decisions, commitments, approvals, and open actions, translating technical and operational detail into clear, customer-facing updates.
• Route customer and property questions, concerns, and escalations to the responsible team and see them through to resolution.

• Confirm installation, activation, testing, documentation, communication, and billing readiness before closing a project.
• Deliver a clear handoff summary to the designated internal account owner, including installed services, contacts, commitments, documentation, and any remaining open items.
• Identify the customer's ongoing internal point of contact for post-installation service, repair, billing, or account needs; close the project record only after documentation and handoff are complete.

• Help develop and maintain checklists, order-review standards, milestone definitions, communication templates, and closeout requirements.
• Maintain accurate order records, status updates, issue logs, and recurring project reports; correct documentation gaps and keep commitments visible to responsible teams.
• When workload permits, support related Business Operations and Service Delivery activities (order validation, readiness review, scheduling, status cleanup, billing verification) and recommend practical process improvements.
• Follow company policies, quality and service-level standards, and confidentiality practices; perform other related duties as assigned.

• High school diploma or equivalent required; additional education or training in business, project coordination, telecommunications, or IT is preferred.
• Entry-level or early-career candidates are appropriate; prior project management experience is not required.
• Experience in customer service, operations, scheduling, order management, or administrative coordination is helpful but not required.
• Demonstrated initiative, reliability, organization, sound judgment, and willingness to learn; ability to manage multiple orders, priorities, and deadlines at once.
• Strong verbal and written communication, listening, problem-solving, and attention-to-detail skills; comfort learning new systems and technical concepts. Working knowledge of Microsoft 365 expected.
• Ability to work independently within established processes, accept coaching, and drive follow-through across teams without direct reporting authority.

• Experience in telecommunications, broadband, fiber, ISP, managed services, or another technical service environment.
• Experience supporting business customers or property stakeholders, coordinating orders, scheduling work, maintaining records, or following tasks through completion.
• Basic knowledge of business, internet, voice, network, or MDU/multifamily operations, construction coordination, or cross-departmental service-delivery work.

• There is no travel required for this position.
• This position requires the ability to sit and work at a desk for extended periods of time, using a computer and other office equipment.
• This position requires the ability to perform fine motor tasks, such as typing or using a mouse, for extended period of time.
• Ability to communicate effectively and professionally with customers, property stakeholders, technicians, vendors, and internal departments, while maintaining confidentiality and accountability.
• Ability to communicate effectively and professionally with customers, property stakeholders, technicians, vendors, and internal departments, while maintaining confidentiality and accountability.
• The schedule for this position is Monday through Friday with some Saturdays. Participation in a rotating Saturday schedule is required. Working hours are generally 8:00am to 5:00pm - during normal business hours, with flexibility based on customer and business needs.
• This position is Remote.
• This is a Nonexempt position.
• This is a staff position.

• The anticipated annual hourly range for this position is $XXX – $XXX per year/hour.
  • Final compensation will be determined based on factors such as the candidate's experience, skills, and internal equity. 
  • For Colorado-based applicants, the pay range and benefits listed above apply in accordance with the Colorado Equal Pay for Equal Work Act.

• 4 Medical plans with employer contributions for employees and dependents
• Dental and Vision insurance
• Life Insurance and AD&D
• Voluntary Life Insurance
• Disability Insurance
• 401(k) retirement plan + employer match
• 15 PTO days, 9 paid holidays + 2 floating holidays

• This position requires the ability to pass a standard background check upon offer of position.
• At least 2 professional references are required.

• Sponsorship for US work authorization is not available for this position, now or in the future.
• Relocation assistance is not available for this position
• This posting is for a current vacancy, and Vero intends to fill this position by September 15, 2026. Apply at Verofiber.com/careers to be considered.

Vero Fiber